Customer Experience

The experience clients count on

Lloyd Solves designs CRM and RevOps systems that teams actually use. As a Platinum HubSpot Partner led by Kenny Lloyd, we bring senior consultants who build and teach — so you see faster adoption and measurable revenue impact.

Proof you can point to

70.98%
Increase in referral-sourced matters

Personal injury firm

24.5%
Increase in booked revenue

SaaS provider

9.02%
Higher deal conversion rate

Year over year

These gains are typical of the value we aim to deliver in the first 90 days.

What to expect with Lloyd Solves

Clear plans. Visible work. Flat-fee, outcome-based engagements that track to your goals inside transparent Asana projects. We document every build so your team can own it after go-live.

We primarily serve professional services — with a focus on legal and accounting — and extend proven patterns to SaaS and construction when it fits.

Our voice is senior, calm, and direct. We teach before we sell.

Our process

1

Discover and align

Map your customer journey, surface bottlenecks, and define success in plain language. You get a current-state map, success criteria, and initial risks; we need stakeholder access and your top three outcomes.

2

Blueprint and roadmap

Design the simplest system that solves today and scales tomorrow. You get a solution blueprint, phased plan, and RACI. We need a single decision maker for approvals.

3

Data and systems audit

Make migrations predictable. We assess data sources, duplicates, permissions, and integrations, then deliver a scorecard, field mapping, and migration plan.

4

Build and configure

Stand up a working CRM in small, testable slices — objects, pipelines, automations, and reports in HubSpot or Salesforce, with naming standards and an admin playbook.

5

Migrate and integrate

Run test migrations, validate with real users, and finalize a cutover plan. You approve fields and provide a short blackout window.

6

Enable and train

Deliver role-based live training, quick-start guides, and short videos so users are confident on day one.

7

UAT, launch, and hypercare

Use UAT scripts and a go/no-go checklist, then launch with fast issue turnaround and clear service levels.

8

Continuous improvement

Review KPIs monthly or quarterly, groom the backlog, and ship small enhancements that keep value flowing.

Day to day with us

Single source of truth

Asana for tasks, decisions, and docs.

Short weekly status

Plus clear async updates.

Frequent demos

Instead of long reveal meetings.

Visible change control

Priorities stay intact.

Named engagement lead

With an open escalation path.

Our standardized offers flow into transparent Asana projects, so you always see what we’re working on and how each task ties to your goals.

Timelines

Focused CRM uplift

4–6 weeks

Multi-team implementation

8–12 weeks

Enterprise or multi-org

12–20 weeks

With custom integrations

We ship in small batches, so you see value early and often.

Roles and responsibilities

Lloyd Solves

  • Engagement Lead
  • Solution Architect
  • Implementation Specialists
  • Data and QA
  • Trainer and Enablement

Your team

  • Project Owner
  • Subject-matter experts (sales, marketing, service)
  • Data Owner
  • IT or integration contact
  • Pilot users

What we need from you

Clear goals and success metrics

Access to tools and data using least-privilege and MFA

Timely feedback within two business days

A small pilot group for early validation

One empowered decision maker

Quality, security, and transparency

We work with least-privilege access and MFA, provide documented configurations and naming standards, and run reversible test migrations. We tie dashboards to the outcomes you care about, so adoption, cycle time, and revenue metrics stay visible.

Why firms choose Lloyd Solves

Senior consultants

Who build and teach — without big-four bloat.

Outcome-based engagements

Flat-fee, with world-class documentation.

Proven reliability

From a proven catalog and transparent delivery.

Professional-services focus

Where even small inefficiencies cost millions.

This is how we deliver on time and on budget — with steps and deadlines you can track in real time.

Frequently asked questions

How quickly can we start seeing results?

We aim to deliver measurable gains within the first 90 days. Our phased approach means you see value early and often through small, testable releases.

What industries do you specialize in?

We primarily serve professional services, with a focus on legal and accounting firms. We also extend proven patterns to SaaS and construction when it fits.

How do you handle project communication?

All work lives in transparent Asana projects with short weekly status calls and clear async updates. You always see what we’re working on and how each task ties to your goals.

What makes Lloyd Solves different from other consultancies?

Senior consultants who build and teach, flat-fee outcome-based engagements with world-class documentation, and a focus on professional services where inefficiencies cost millions — all without big-four bloat.

Do you provide training and ongoing support?

Yes. We deliver role-based live training, quick-start guides, and short videos so users are confident on day one. After launch, we provide hypercare support and continuous-improvement reviews.

Before you build anything else

Design the future of your firm before anyone starts clicking.

A 20–30 minute Future Design Call decides whether the right next step is a Blueprint, a Sprint, or simply a referral. No pitch. Just clarity.

Not a fit if you already know exactly what to build and just need a builder. We'll happily refer you.