Laborde Earles
Maritime law firm. A standardized intake operating model, designed and then built.
58.33%
Growth in two months
Industry
Maritime Law
Location
United States
Firm Size
Multi-attorney practice
Timeline
2 months
The challenge
Laborde Earles faced operational inefficiencies that directly hurt their ability to capitalize on incoming leads and convert them to clients.
Key pain points
- Inconsistent lead routing — no standardized case-assignment process
- Manual handoffs — lost opportunities from assignment and follow-up delays
- No follow-up accountability — leads falling through the cracks
- Limited visibility — partners had no real-time view of intake performance
- Missed opportunities — qualified leads lost to slow response times
The solution: standardized intake operations
A comprehensive intake-management system with standardized routing, automated assignment by practice area and attorney availability, and detailed accountability reporting.
Smart lead routing
Automated assignment by practice-area expertise, attorney availability, and case complexity.
Intake workflow automation
Standardized processes ensuring every lead gets timely, appropriate follow-up.
Accountability reporting
Real-time dashboards tracking response times, conversion rates, and attorney performance.
Follow-up sequences
Automated nurture campaigns so no qualified lead is left uncontacted.
The results
Immediate, dramatic improvement in intake performance and overall growth.
Increase in converted clients within eight weeks of implementation.
Every incoming lead is automatically assigned to the right attorney.
From days to hours for initial client contact.
Automated sequences ensure consistent follow-up on qualified leads.
“The transformation in our intake process has been remarkable. We went from missing opportunities to capturing nearly every qualified lead that comes through our door. The systematic approach Lloyd Solves implemented has fundamentally changed how we operate.”
Implementation highlights
Week 1–2
Discovery & analysis
Mapped existing intake processes and identified bottlenecks and opportunities.
Week 3–4
System configuration
Built automated routing rules, assignment logic, and accountability dashboards.
Week 5–6
Training & launch
Trained the team and launched the automated intake-management system.
Week 7–8
Optimization
Fine-tuned workflows based on early results and attorney feedback.
Ongoing impact
Sustained growth
The firm has held elevated conversion rates well beyond the initial implementation period.
Improved client experience
Faster response times and better case matching have significantly improved satisfaction.
Attorney efficiency
Attorneys now receive better-qualified, properly matched cases, improving success rates.
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