HubSpot Service Hub
Implementation

Turn support chaos into a calm, data-driven help desk—fast.

What This Is

A focused Service Hub implementation that gets your team from scattered emails and missed SLAs to a clean queue, fast responses, and trusted service analytics. We design your ticket pipeline(s), SLAs, automation, and reporting so leaders can manage by metrics—and customers feel the difference on day one.

Outcomes You Can Expect

First 30–45 days

📥

One Queue

Every request lands in one queue (Inbox + Channels) with owners, priorities, and due-by times.

⏱️

SLA Discipline

SLA discipline baked in (first response + time to close) with alerts and escalations so nothing ages out quietly.

📚

Self-Service

Self-service that actually works (Knowledge Base + Portal) to deflect the easy stuff and speed up the hard stuff.

⭐

Trusted Feedback

Feedback you trust (CSAT/NPS/Custom surveys) with close-the-loop workflows.

📊

Service Analytics

Service analytics leaders rely on: first response, time to close, backlog, deflection, and agent productivity.

What's Included

Data & Architecture Design

Right-sized object + property model (tickets, companies/contacts, custom properties), service teams, and permission sets. We align the structure to your SLAs and reporting goals.

Ticket Pipeline(s) & SLAs

Clear stages with exit criteria, priorities, required fields, SLAs, and escalation paths—plus views for agents, leads, and managers.

Channels & Inbox Setup

Email, chat, forms, phone logging, and routing rules that get tickets to the right owner the first time.

Automation & Macros

Tasking, alerts, round-robin/skills routing, canned replies, and close-the-loop workflows for negative feedback or at-risk clients.

Knowledge Base & Customer Portal

Taxonomy, article templates, and governance; optional branded portal for case visibility and secure file/request sharing.

Dashboards & Reports

Service dashboards for leaders and team leads (first response, time to close, SLA hits/misses, aging, deflection, agent productivity).

Documentation & Enablement

In-app guides, quick-reference cards, and role-based training to lock in adoption without marathon sessions.

Implementation Approach

1 90 min

Scope Sprint

Clarify support goals, SLAs, channels, and must-have reports; confirm assumptions and estimate hours.

2 4–6 weeks

Build & Pilot

Stand up pipelines, SLAs, routing, analytics, and enablement. We front-load visible wins and keep hours transparent.

3 Ongoing

Measure & Improve

Go live, monitor SLAs and feedback, then iterate on the highest-leverage automation and articles.

Pricing & Packaging

Simple + transparent

One role, one rate: $250/hr

We confirm scope and hours with you before work starts and report burn weekly.

Implementation Options

QuickStart

Fixed-fee from $2,100

What's Included
  • 1 service team
  • 1 ticket pipeline
  • Basic email + form channel
  • Simple assignment
  • First-response SLA
  • 1 service dashboard
  • 45-minute enablement session
Boundaries

No integrations, no migrations, ≤10 custom properties, 1 pipeline, 1 team.

Essentials

25–35 hours

What's Included
  • Pipeline + stages & exit criteria
  • Priorities/required fields
  • Inbox channels (email/chat/form)
  • Basic routing
  • First-response & time-to-close SLAs
  • 1–2 dashboards
  • Light enablement
Most Chosen

Standard

40–55 hours

Everything in Essentials, Plus
  • Multi-team views/permissions
  • Skills/round-robin routing
  • Survey setup (CSAT/NPS + close-the-loop)
  • Macros/canned replies
  • Knowledge Base starter kit
  • 2–3 dashboards (SLA, aging, deflection)

Advanced

60–90 hours

For Complex Operations
  • Multiple pipelines/teams
  • Complex escalations
  • Customer Portal
  • Deeper deflection strategy (KB taxonomy + governance)
  • Advanced surveys & workflows
  • Integration planning (data model + sync design)

We'll confirm your hours in a 90-minute Scope Sprint before work begins. If scope changes, we agree on it before adding hours—no surprises.

Ongoing Support (Month-to-Month)

Support & Maintenance from $1,250/mo

Workflow/report tweaks, biweekly check-ins, success dashboard, and optional API monitoring—so service keeps getting faster after go-live.

Integrations (When You're Ready)

Connect phones, chat, scheduling, case/document systems, ERP/accounting, or custom apps. We scope integrations with data mapping, sync frequency, error handling, SLAs, and API limits—plus developer-ready docs and test plans.

Common Add-Ons

Optional

Integration Architecture Consulting

Fixed-fee blueprinting, mappings, test plans, and developer handoff.

Custom Integrations

When you want us to build it: data mapping, error handling, and monitoring.

Enablement

Playbooks, rep/home views, and quick-reference guides.

Data Cleanup & Migrations

Properties, deduping, owner normalization, and legacy ticket import.

Proof It Works

Clients see fewer aged tickets, faster first response, higher CSAT, and less swivel-chair work once SLAs, routing, and service analytics are in place. (Ask us for a relevant case once we confirm your industry and stack.)

Get Started with Service Hub Implementation

If you want faster responses and happier clients (with fewer clicks), let's start with a 20-minute Fit Call.

Fit Call (20 min) → Scope Sprint (90 min) → Implementation (4–6 weeks to first wins)