Laborde Earles
Maritime Law Firm
Industry
Maritime Law
Location
United States
Firm Size
Multi-Attorney Practice
Implementation Timeline
2 Months
The Challenge
Laborde Earles, a specialized maritime law firm, was experiencing significant operational inefficiencies that were directly impacting their ability to capitalize on incoming leads and convert them to clients.
Key Pain Points:
- Inconsistent Lead Routing: No standardized process for assigning cases to appropriate attorneys
- Manual Handoffs: Lost opportunities due to delays in case assignment and follow-up
- No Follow-up Accountability: Leads falling through cracks without systematic follow-up
- Limited Visibility: Partners had no real-time insight into intake performance
- Missed Opportunities: Qualified leads going to competitors due to slow response times
The Solution: Standardized Intake Operations
Lloyd Solves implemented a comprehensive intake management system with standardized routing protocols, automated assignment based on practice areas and attorney availability, plus detailed accountability reporting.
Implementation Components:
Smart Lead Routing
Automated assignment based on practice area expertise, attorney availability, and case complexity.
Intake Workflow Automation
Standardized processes ensuring every lead receives timely and appropriate follow-up.
Accountability Reporting
Real-time dashboards tracking response times, conversion rates, and attorney performance.
Follow-up Sequences
Automated nurture campaigns ensuring no qualified lead is left uncontacted.
The Results
The implementation delivered immediate and dramatic improvements in the firm's intake performance and overall growth.
Dramatic increase in converted clients within just 8 weeks of implementation.
Every incoming lead now gets automatically assigned to the right attorney.
Dramatic improvement from days to hours for initial client contact.
Automated sequences ensure consistent follow-up on all qualified leads.
Client Testimonial
"The transformation in our intake process has been remarkable. We went from missing opportunities to capturing nearly every qualified lead that comes through our door. The systematic approach Lloyd Solves implemented has fundamentally changed how we operate."
Managing Partner, Laborde Earles
Maritime Law Firm
Implementation Highlights
Discovery & Analysis
Analyzed existing intake processes and identified bottlenecks and opportunities for improvement.
System Configuration
Built automated routing rules, assignment logic, and accountability reporting dashboards.
Training & Launch
Trained team on new processes and launched the automated intake management system.
Optimization
Fine-tuned workflows based on initial results and attorney feedback.
Key Success Factors
Speed of Implementation
Rapid deployment allowed the firm to start seeing results within weeks rather than months.
Attorney-Specific Routing
Smart assignment based on expertise ensured the right cases went to the right attorneys.
Accountability Metrics
Clear performance tracking created accountability and identified areas for continuous improvement.
Ongoing Impact
Sustained Growth
The firm has maintained elevated conversion rates well beyond the initial implementation period.
Improved Client Experience
Faster response times and better case matching have significantly improved client satisfaction.
Attorney Efficiency
Attorneys now receive better-qualified, properly matched cases, improving their success rates.
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